Providing hospitality for the Granite City jet-setters
Published: 08 Jan 2016
Being general manager of two of Aberdeen’s newest hotels comes with its challenges and rewards. One of Dominvs Hospitality’s youngest ever hotel general managers gives an insight into his day.
Name - Andrew Mcloughlin
Age – 33
Job title - Cluster general manager
Company - Crowne Plaza and Holiday Inn Express, Aberdeen Airport
Mornings are important to me and I like to get up at 5am to make the most of them. I always set myself up with a healthy breakfast while catching up on the news. Before I head off to work I like to check my e-mails to make sure nothing urgent needs attending to when I arrive.
All of my morning activities help to set the scene for my day ahead to ensure that it runs smoothly. Once I am at work I support my team with the morning activities. I catch up with the hotel’s sales and revenue teams.
Lunchtime is busy for both hotels as we have guests checking in and out and we have our two restaurants serving lunch. Our location attracts corporate as well as leisure guests from close by business hubs like the ABZ Business Park and Dyce industrial estates.
Our high-tech onsite conference centre is often busy during the lunch period with business meetings. When required, I am on the floor supporting my team across both hotels, at this point so often lunch is a quick bite to eat when I have a minute later in the afternoon.
My afternoon usually consists of departmental meetings where I catch up with each head of department within the hotel to review daily and weekly objectives and ensure that we’re on track to meet goals.
It’s also a great time to catch up with staff members across both hotels during the afternoon briefings. This is one part of the job I love, working closely with all elements of the business.
This means that I get to see the entire customer process and it is very rewarding. Presence is key in my job, I like to be there to support my team to ensure guests are receiving the best possible service and are happy with the facilities that the hotel provides.
A hotel is open 24 hours a day 365 days a year which means that, and often seen in the hospitality industry, I don’t have a set finishing time although I aim to finish around 7pm.
Working long hours is part of the package if you want to be successful and the customer will always come first. When I get home I like to go for a cycle and catch up with my favourite programmes or any sport on TV.
The industry gives you so many options of areas to work and succeed in. Offers the opportunities to be in particular successful from a commercial point of view, the bottom line is always vital in any business