Everything we do at Mitie is underpinned by our vision and values. They form the basis of our culture and show our employees and the outside world what we’re all about and how we do things at Mitie.
Inspiring change in the way people live and work.
Excel at service delivery, we must be the best at everything we do
Challenge always ask ourselves, why do I do it this way? How can I do this better? What else can I do?
Inspire – have fun and be passionate about what you do
Mitie has always been different. Some would say unique.
Mitie stands for Management Incentive Through Investment Equity and our ethos has always been to create opportunities for our people to succeed. This has helped us to build an environment where hard work and success are rewarded.
The results are impressive. From a standing start, we now have revenues in excess of £2bn and we're one of only two FTSE 250 companies to have grown earnings per share for over 25 consecutive years, meaning impressive returns for shareholders too.
When Mitie was smaller, most of our growth came from our unique model. We are still starting new businesses, but as we mature our markets are changing. Contracts are shifting from being small and procured locally to long-term regional or national contracts. Mitie is now a national strategic outsourcing and energy services business, working with customers to combine our services in multi-service or integrated facilities management packages.
Today we work on large-scale national contracts for customers such as Rolls-Royce, Cable & Wireless, and Marks & Spencer as well as high profile contracts such as The Tower of London and the Royal Opera House.
More than 25 years of success... and we've only just started...
People are the lifeblood of our business, the single factor that makes the difference between Mitie and our peers. Every year, we make a significant investment in attracting, retaining and developing the best people in the industry at all levels. This ensures that our people have the expertise to do a great job and are motivated to put the client first by carrying out their tasks efficiently and effectively. In 2014, for example, our FM business launched a Key Accounts programme, which aims to develop our most senior account directors and future leaders. Working in partnership with the Manchester Business School, we have conducted three intensive courses focusing on strategic intent, customer relationships and commercial acumen. In addition, 120 middle and senior managers completed structured personal development through the Mitie Academy. We have also continued to actively support the Government’s apprenticeship programme. Over 800 Mitie apprentices have gained nationally recognised qualifications at levels 2 and 3, working in our Environmental+, Total Security Management and Gather & Gather businesses. At the year end, we employed 69,557 people. We recognise the value of training and motivating all of our people. E-learning is an important tool in our development programmes and in 2014 we designed and launched Career Pathways e-learning support, which helps all of our people learn how to move ahead in their careers. We have also expanded our national employee roadshows, which several thousand of our managers attended during the year. Our employee discount programme, Mideals, remains a really important benefit to all of our people and we have expanded the range of rewards it offers.
1 job with Mitie