CEAD Business Partner

NHS National Services Scotland
Edinburgh, Midlothian
14 Sep 2017
Contract Type
Full Time

We are seeking to appoint a Customer Engagement and Development Business Partner to the recently formed Customer Experience team in the Customer Engagement and Development Directorate.

Reporting to the Head of Customer Experience, you will provide a high quality, proactive and professional CEaD service to Strategic/Support Business Units/Directorates that is primarily focussed on supporting the SBU/Directorate to maximise their customer development, marketing and communications activities to support strategic and operational business plans.

You will manage relationships with key stakeholders within SBUs/Directorates, develop deep understanding of their strategic objectives and represent the needs of the internal customer within CEaD, ensuring that customer expectations are managed.

Educated to degree level or equivalent and preferably with a post graduate qualification in marketing, communication or customer management, you will have significant experience in a customer facing role within an public sector or large complex organisation, and as such can demonstrate exceptional verbal and written communication skills and highly developed influencing and negotiation skills with the ability to manage and advise persuasively.

You will be joining our team in an exciting time in our organization and will be part of the drive to meet our objective to put the customer at the heart of everything we do.

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.

For an informal discussion on the post, please contact Janis Heaney at

Further information on NSS is available from:

Closing date for completed applications is 26 September 2017

Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).

NHS National Services Scotland is an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies

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