French Speaking Travel Groups Manager- Edinburgh

Recruiter
Travel Trade Recruitment
Location
Edinburgh, Midlothian
Salary
28000
Posted
14 Sep 2017
Contract Type
Permanent
Hours
Full Time
French Speaking Travel Groups Manager- Edinburgh. Are you fluent in speaking French? Have you Travel industry experience and experienced in managing a team? You will be mentoring the French Speaking team in respect of all group bookings operated by this travel company.

JOB DESCRITION:
Due to this growth-led expansion of by client, there recruiting for a French Speaking Travel Groups Manager to manage the Customer Care team for the French markets, but also ensure customer service delivery for the other markets.

Duties include;
- Responsibility for the management of the Customer Care function with respect principally but not exclusively to all French speaking markets and continued mentoring of the French- speaking team
- Directly responsibility for customer care handling of key specific accounts as directed by the Director
- To undertake to be the first point of escalation for Customer Care Executive for advice on day to day issues.
- Manage the activities of all staff assigned to the French- Speaking area and interns in the Groups Department, including regular meetings
- Support Customer Care team as required and as Directed by the Director.
- Development of relationships with oversea clients

EXPERIENCE REQUIRED:
You will need to be fluent in speaking French and English, with good knowledge of the UK wide tourism industry products.

INTERESTED:
You will be offered an excellent basic salary up to £30,000. Working 37.5 hours a week
Please call Christine at Travel Trade on or email me your CV

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