Customer Representative

Standard Life
Edinburgh, Midlothian
04 Oct 2017
Contract Type
Full Time


Brilliant customer service is universal. So if you know what it takes to help shoppers in a retail environment, visitors in a hotel or diners in a restaurant, you’ll have the skills to help customers in a leading pensions and savings business.

As part of our Customer Service team, you’ll put those skills to the test every day, building customer relationships by understanding and meeting needs. You’ll answer queries on our products and services, providing information and resolving any issues as quickly and accurately as possible. Successful candidates could be placed within one of our contact centre positions or one of our administration teams where you will be dealing with customers over the phone, online or via mail.

Being a confident, clear communicator is absolutely central to the role, both in person and in writing. It’s also important that you keep up with the latest developments in our product range and in the law that affects us. But that doesn’t mean you need to be a seasoned financial services professional. It’s not even vital that you’ve worked in an office or contact centre (though it might be useful). What’s important is that you have solid customer service experience, together with the pride and passion to make a difference to our customers’ lives on a daily basis.

What we offer

Bring your skills and dedication to our team, and we’ll help you build a great career with us - recognising your efforts, supporting your development and driving your ambitions. Above all, we'll make sure you’re rewarded for your contribution, with a package that includes an attractive pension, annual potential bonus and a range of financial services benefits.

Your starting salary will be up to £19K depending on your experience. You will have the opportunity to earn up to 8% - 12% annual bonus, alongside 12% non -contributory pension (worth £1860 to £2280 per annum), private healthcare, a generous holiday allowance of 31.5 days plus up to 12 flexi days with the option to buy and sell additional holidays according to your needs. This coupled with ongoing training and development and a wide range of exclusive lifestyle offers including discounted gym memberships, cinema tickets and retailers will allow you to grow your career whilst maintaining a positive work / life balance.


Key Competencies

Customer at the heart

Being customer driven in all you do, understanding and meeting the customer’s needs, and connecting emotionally with the customer.

Build relationships

Building partnerships, networks and relationships.

Delivering results

Meeting and exceeding performance goals and expectations to deliver results.

Impact and influence

Influencing others to achieve a positive impact.

Embrace change

Adjusting your behaviour to meet the demands of a changing working environment.

Information Seeking

The ability to efficiently and effectively collect information, to provide insight to others or to help solve business issues.

Communication skills

Clearly and effectively communicates information to internal and external stakeholders through a range of channels including written and oral. Ensures alignment with communication guidelines and policies.

Additional Information

Job Title: Customer Operations Representative

Job Reference:

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