Emma has a lease of life
Published: 24 Jul 2015
Name: Emma Higgins
Job title: Leasing manager
Company: The Law Practice Leasing
WHAT HAVE BEEN YOUR MAIN CAREER STEPPING STONES?
I left school after completing my Highers and started out in a busy leasing company, so quickly gained experience and knowledge of the sector. I moved to The Law Practice in anticipation of the launch of its sister leasing company, which happened in January 2014.
I began as a leasing co-ordinator, alongside Kim Beattie who developed the business after owning her own successful leasing company. Last month, I was promoted to the role of leasing manager and took on a new staff member to support the growing client base. I can’t wait to develop The Law Practice Leasing and build a team. I think it’s rare to find a career you love so young.
WHAT ARE YOUR TOP TIPS TO A SUCCESSFUL CAREER?
Going the extra mile, for sure. People notice and appreciate a bit of extra effort. Don’t think you have to finish at 5pm on the dot. Those quieter after-hours can be really productive and your dedication will most likely benefit you in the longer term. I’d also recommend becoming completely involved in your job and soaking up as much knowledge as possible from your peers. It’s invaluable.
WHAT DO YOU DO BETTER THAN ANYONE ELSE?
I’d like to say my dedication sets me apart. Working in the leasing industry means that you’re constantly on call, but I embrace it. I also like to think I’m good at thinking on my feet: the majority of my job involves quick problem-solving.
HOW DO YOU HANDLE CRITICISM?
I must admit I’m guilty of overthinking any negative comments. But I don’t think that’s necessarily a bad thing. Taking criticism into consideration will push you do better, prove yourself and turn it into praise.
HOW DO YOU DEFINE SUCCESS AND HOW DO YOU MEASURE IT?
I think happy clients are the main indicator of success – and the main ingredient to growing the business. I like to think we always go the extra mile so it’s important that our client care is exemplary throughout and beyond the property lease.
Measuring the success of our client-focused approach is very important to us. We distribute satisfaction surveys as standard practice and there’s nothing better than getting a response saying they’re over the moon with your service.
IS THERE ANY DAY IN YOUR CAREER YOU WOULD LIKE TO LIVE AGAIN?
Probably quite a few. But if I had to pick, I’d say the day that Ashleigh, our new trainee leasing co-ordinator, started. It was a great milestone in my career – and also hers – as it was my first day ever managing someone. I’ve loved this new aspect of my job. Training Ashleigh is making me look at our offerings in a different way and encouraging me to make the service even slicker.
WHAT DO YOU WANT TO ACHIEVE IN THE REST OF YOUR CAREER?
After working alongside Kim, learning from her experience and soaking up her entrepreneurial flair, I have high hopes for the future. I’ve got several years’ experience and have built strong client relationships. I’m confident I can rise to the challenge of my new post and continue to grow the business through repeat custom, referrals and new business. All being well, in 10 or 20 years, I’ll have my very own leasing empire.