Engineering an enjoyable working day

Name: Claire Nivens
Age: 27
Job title: Trainee commercial manager
Company: Oteac Ltd, Maryculter


My working day begins at 8.30am, I start the day by checking my e-mails and liaising with management and colleagues to identify and address any urgent queries. I also have a look at my diary to see what I have planned for the day, however, due to the dynamic nature of the service engineering business this plan can change pretty quickly.

Claire Nivens

My job is very varied, one of the roles is to support and collate bids and tenders which can occupy a large part of my day. Just this morning I completed a tender for Breathing Apparatus, High Pressure Air Compressors and Escape Sets which provide respiratory protection for personnel offshore.

I also spend some of my time preparing operating and maintenance manuals for our fire and security department, this task requires a great degree of care taken to ensure the document is accurately compiled and compliant with customer requirements as each one differs depending on the scope of service and resultant content of the project.


There isn’t much in the way of shops out this way so I try to be organised and make something to take with me.

I often plan to go out for a walk when the weather is nice as it is quite picturesque out this way and there are a few nice places to walk round about. 

However, I must admit, most of the time I tend to find myself sitting chatting away to my colleagues in the canteen. They are a good bunch and someone always has something rather amusing to say.


My afternoons tend to be busy, starting with anything omitted or unforeseen which needs to be addressed.

I like to spend a bit of time in the afternoon reviewing the company marketing and PR plan which is an ongoing initiative to promote Oteac’s range of services in the marketplace with a view of growing the business with particular focus on internationalisation.

In light of Oteac’s recent acquisition of critical heating, ventilation and air conditioning company HVAC&R Limited (HVAC&R) this has provided me with the opportunity to work with members of the HVAC&R team to work on a combined marketing strategy, allowing me to broaden my knowledge on the scope of products and services which they provide.

A lot of my time is currently spent organising material and other aspects relating to Offshore Europe where we will be sharing a stand with HVAC&R. As the business continues to grow there are areas which we need to identify in order to make our practices as efficient as possible, for this reason I have been tasked with reviewing our sales tracking system with the objective of setting up a new system in alignment with our new CRM system.


When I finished my degree at university I was looking for a job that would suit my practical abilities, so I applied for the job of foam/gas engineer.

When Oteac embarked on their new marketing campaign I was enlisted to help out, this opportunity gave me the chance to broaden my knowledge of the company and where I could see myself in it.

I knew then that I would like to be involved in the business’s commercial services and when the post of trainee commercial manager became available I jumped at the chance.

With the company’s current growth plans and focus on internationalisation I saw this as a chance to be involved, alongside work I am strengthening my knowledge with regards to this by embarking on an MSc in International business which I feel will compliment my role.


I recently took part in a charity cycle with some of my colleagues, the King of The Mountains 100km sportive in support of the Make-A-Wish Foundation UK.

A lot of my time was taken up in training for this either in the gym or on my bike. It was all worth it though as we raised £3800 for the charity.  

I like to spend my evenings seeing my family and catching up on what is happening in their lives, although I’m sure my mum is convinced I only go round to raid her cupboards for food!


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