Retail Shop Manager
The Salvation Army Trading Company Ltd (SATCoL) is the trading arm of The Salvation Army in the UK and Republic of Ireland. We were established in 1991 to help fund The Salvation Army’s vital work with vulnerable people in the UK, and today we raise money and encourage reuse and recycling through a network of over 200 charity shops, 2 Superstores, 3 Donation Centres and a clothing collection division, all of which is constantly growing and developing.
With the support of the general public, we have been able to donate millions of pounds to The Salvation Army – over £35 million has been donated in the last five years alone (calculated from 2010-2015) helping to fund the extensive and very important work that The Salvation Army carries out– including homelessness and addiction services, care for older people, help at emergency incidents, support for adult victims of human trafficking in England and Wales and a Family Tracing Service.
In understanding that our people are at the very heart of everything that we do, we have recently completed a re-organisation of our retail field support team in order to strengthen our regional resources.
We are looking for a talented and committed Manager for our Earl Grey shop in Edinburgh. Whether you have a commercial or charity retail background, as long as you are committed to our causes and have the enthusiasm, energy and the drive to ensure our customers and donors receive the customer experience they deserve, we are interested in hearing from you.
As the Manager you will be responsible for the day to day running of the shop. Customer service is our priority, from dealing with donors and customers to making sure the shop is welcoming and inviting.In addition to this you will be expected to ensure that the donations are prepared and sorted ready for the shop floor. This role will involve a significant amount of manual handling.
In addition to a number of paid employees you must be able to recruit and maintain a bank of skilled and general volunteers who will be able to collect and sort and prepare clothing for sale as well as, ensuring that our customers received the service that they deserve.
The ideal candidate will have:
- A passion for charity retailing
- Excellent customer service skills
- A flair for window dressing and display skills
- Previous operational/retail management experience
- Proven KPI, financial and budget management
- The ability to lead a team to achieve targets
- Fashion and Designer Brands Knowledge
- A good level of literacy and numeracy skills together with basic IT skills.
- A commitment to the ethos of The Salvation Army Trading Company