Customer Service Administrators

Recruiter
Randstad UK
Location
Edinburgh
Salary
£8.45 - £10.02 per hour
Posted
14 Apr 2018
Contract Type
Fixed term
Hours
Full Time
Do you enjoy helping with claims and customer queries? Is first class customer service your top priority? Do you have a keen attention to detail? If the answer to these questions is yes, then keep reading and apply for this role today.

One of the UK's leading banking institutions is looking for a range of Customer Service Administrators in the Orchard Brae area of Edinburgh.

Key Responsibilities

* This role will be working within a number of departments where you will be responsible for the each customer query that comes through to your desk
* You will be making key decisions on problems and queries, handling a number of calls each day and conducting the support administration
* Ensuring a high level of customer service and empathy when interacting with customers who are in need of a home insurance claim
* There are a variety of systems and tools to assist you when processing each query and full training will provided
* You will be privy to sensitive personal data and will require empathy when assisting the customers with their claims
* Shift patterns will range between the working hours of 7:30AM to 18:00PM with the potential to extend to Saturday mornings depending on customer demand

This role is initially contracted on a 6 month temporary contract with the hope of making that more permanent in the future.

To be suitable for this role you must meet the following requirements:

* Live a commutable distance from Orchard Brae, Edinburgh
* Have a great attention to detail and good organisational skills
* Possess a positive approach to customer service and administration

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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