Retail Employee Communications Manager (Customer Services)

Salary: £31,000 – £46,500 depending on skills and experience + annual bonus
18 Apr 2018
Contract Type
Full Time

Retail Employee Communications Manager (Customer Services)

Location either Havant PO9 1QH, Cardiff CF23 8AU or Perth PH1 3AQ

Salary: £31,000 – £46,500 depending on skills and experience + annual bonus

Permanent | Full Time Hours – Flexible working is an option

Our Role

Our proposal to merge with npower subject to the necessary regulatory approvals means that our Retail business is on an exciting journey. It's essential that our 9000 Retail employees feel engaged and informed during this significant time of change.

You will play a critical role in bringing our Customer Services colleagues on this journey; helping them to understand what the merger means to them, how their contribution adds to our success and how they can continue to delight our customers every day.

Partnering with senior business leaders, you’ll develop strategies and plans to engage our employees, helping shape the way we communicate with our teams as well as provide expert change communications advice and support. This will involve measuring the effectiveness of employee communications and developing and delivering key Customer Service campaigns. 

As part of the Retail Employee Communications team, your expertise will be invaluable in helping set us up for long-term success.

Your Skills and Experience

As an employee communications manager with substantial internal communications experience, you’ll have effectively communicated significant changes to large employee audiences as well as developed and delivered the communications strategy for a complex business unit.

You will be able to display excellent project and stakeholder management skills and build and retain strong and credible relationships at all levels of the organisation. You will own and deliver the communications and engagement plans as well as all strategic and leadership messages for both the merger and “business as usual” activity, so excellent verbal and written communication skills are also vital. 

Experience and understanding of contact centre operations and the GB energy market will also be beneficial.

Our Company

We all have different skills here at SSE and that’s what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Passionate about people and proud of our award-winning customer service, we go to great lengths to extend these values to our employees. This enables our diverse workforce the flexibility and opportunity of developing to their full potential. Above all, safety is at the heart of everything we do at SSE and we live by the mantra ‘if it’s not safe, we don’t do it’.

Our Benefits

We have an excellent benefits package as part of our offering. Here’s a few highlights;

- Generous holiday allowance (you can even buy additional holidays)

- Great share plans

- Group Pension Plan

- One day paid volunteering

- Tailored internal development opportunities

Next Steps

Just click the Apply button to submit your application, it doesn’t take long.

Closing date for applications is: Friday 11 May 2018.

This vacancy is open to internal and external candidates. If you’re internal, please notify your line manager before you submit your application. If you’re successful, we’ll conduct some pre-employment checks.

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