IT Support / 6 months FTC / Scottish Borders

Parity Professionals Limited
£20k - £20300 pa + benefits
17 May 2018
Contract Type
Full Time

Service Desk Analyst - 6 months fixed term contract - Scottish Borders

We have a fantastic opportunity for an IT Service Desk Analyst / IT Officer to work with a client based in the Scottish Borders.

Main duties:

  • Deal with all support calls logged via the Self-Service Portal and by telephone using our call management system (TOPdesk)
  • Provide first line diagnosis and quick fix resolutions where possible.
  • Active Directory account administration using Active Roles Server
  • Understand and work to meeting SLAs (service level agreements)
  • To ensure all tickets are logged to the correct teams
  • To ensure all required information is gathered and recorded in a clear and concise manner


  • Demonstrate the ability to deliver to individual performance and team targets
  • Demonstrate the ability to maintain high morale within a high pressure environment
  • Experienced in customer interaction and analytical skills
  • Commitment to achieving high quality customer service and support quality care
  • Demonstrable experience of team working
  • Educated to "Higher" level or equivalent
  • Happy to work shifts which are predominantly from 8-4 or 9-5, however there is also a late shift running every few weeks from 10-6.

Parity - Source, Develop, Transform

Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.

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