Contract type: Permanent
Hours per week: 35
Salary: Circa GBP 19,000 per annum
We have an immediate opportunity for a HR Assistant who will be the first point of contact for managers, staff and volunteers seeking advice and guidance on HR/People & Learning issues.
What you will be doing...
As HR Assistant you will seek to evaluate and resolve queries in a fast paced environment by directing staff to online documentation or by investigating further to provide advice and guidance. More difficult issues will be escalated to advisers. The role will be working closely with HR advisers to support employee relations casework. There will be requirement to undertake work on behalf of an adviser occasionally.
The HR Assistant will also be responsible for keeping records and files up to date and will be able to contribute to improving the Advice and Casework service by identifying issue of concern and how existing guidance can be improved.
What we are looking for...
- An awareness of HR systems and processes
- A previous role in an HR function
- Ability to communicate effectively by phone, e-mail or social media
- Accurate and well organised
- Strong customer service skills
- Responding to requests for information and guidance, which may lack clarity and require some interpretation
Closing date for applications is 23:59 on the 30th of May with interviews to follow.
A little bit more about us...
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.
We offer a wide range of staff benefits, these include:
- 36 days holiday (including Bank Holidays)
- Option to buy an extra 5 days annual leave
- Up to 6% contributory pension
- Childcare vouchers
- Flexible working policy
Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.
We support a huge range of people and we recruit for a diverse workforce - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis.
The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).
Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.
Connecting human kindness with human crisis