Desktop Support Analyst

Recruiter
The Bridge (IT Recruitment) Ltd
Location
Glasgow
Salary
£25000 Per Annum
Posted
17 May 2018
Contract Type
Permanent
Hours
Full Time

Desktop Support Analyst

Permanent

Glasgow

Up to £25,000 pa

I have a fantastic opportunity for an organised trouble-shooter and experienced End User Support Analyst to join my client’s fast-paced IT department. To provide customer service and technical support to all internal users both office and non-office based staff, via the telephone and the service desk ticketing system. Working with 3rd -party outsourced IT business partners to measure performance and deliver consistent improvement.

Key Responsibilities:

· End User Computing Support - Install, upgrade, support and troubleshooting of printers, mobile phones, desktop hardware and any other authorised peripheral equipment.

· Perform general preventative maintenance tasks on PC’s, laptops, printers and any other authorised peripheral equipment.

· Handle daily technical support activities on desktop environments.

· Working with the IT Operations and Service Delivery Managers to keep them up to date with client issues as they arise/escalate.

· To be successful in this role, excellent communication skills are essential coupled with the ability to identifying priorities and ensuring that all requests are logged within Service Management System and responded to within required timeframes.

Essential requirements:

Demonstrable experience of the: MS Windows 7&10, SCCM 2012, MDT Imaging, knowledge of VoIP Telephony Systems, Active Directory, Software packaging.

2+ years working in a SME environment.

Working knowledge of ITIL and ITSM standards.

Focus on tactical challenges while looking for opportunities to improve inefficient processes through technology.

Strong customer experience orientation, with a pragmatic approach

Occasional UK travel

An empathetic self-starter, with the ability to operate within a busy HQ and Call Centre environment

Desirable requirements:

MCSA Office 365

Remote Access (Citrix / VPN / RDS etc)


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