Alarm Handler

Recruiter
Resource Data Management Limited
Location
Glasgow
Salary
£17,100 per annum
Posted
17 May 2018
Contract Type
Permanent
Hours
Full Time
Alarm Handler

Working hours: 7.00 a.m. until 7.00 p.m.

Week 1

Work Monday, Tuesday

Off Wednesday, Thursday, Friday

Work Saturday, Sunday


Week 2

Off Monday, Tuesday

Work Wednesday, Thursday, Friday

Off Saturday, Sunday

We are looking for candidates who possess excellent customer service skills, are confident, polite and have excellent communication and keyboard skills.

A refrigeration or HVAC skills would be beneficial but not essential as training will be given.

The successful candidate will work well as part of a team and be adaptable and conscientious. Good timekeeping and attendance are essential.


Key Responsibilities;
To manage and triage refrigeration and BMS alarms using bespoke RDM alarm management softwareInvestigate alarms and liaise with sites to agree a repair package to resolve the alarm by remotely connecting to RDM panels on siteAdd clear and concise notes for every alarm to allow all parties to understand what action has been takenRaise service requests for customer’s contractors to attend site and repair the cause of the alarmProvide first stage assistance for customers with issues


Please press "Apply" to upload CV and register interest for an immediate response. 



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