CSC Adviser, 28 hrs per week, Fixed Term, West Lothian Civic Centre 403.46a C/D 27/05/18
1 x 28 hour post working 3 days on 3 days off rolling shift between 10:00-22:00 Fixed Term until 31 March 2019 – shift allowance is payable, salary pro rata
The closing date for this post is provisionally set at 27 May 2018. West Lothian Council reserve the right to close this post early depending on applicant response levels
Please ensure that you indicate on your application which post(s) you are applying for.
Do you like speaking to people and enjoy delivering excellent customer service? Are you confident and outgoing?
If so - please read on:
The Customer Service Centre is the contact centre for West Lothian Council, dealing with e-mail and over 30,000 telephone calls per month. We pride ourselves in the delivery of first class customer service. Working in a busy, challenging environment, you will take inbound calls, respond to email enquiries and deal with outbound calling. We are looking for outgoing, confident, hardworking and reliable people who want to succeed in customer services. You must be customer focused, target driven and enjoy working in a challenging but rewarding environment. Contact Centre experience would be great but isn't essential.