Customer Service Advisor (CSA) - Various Temporary Posts

£9,503.10 - £11,878.87 per year
12 Jun 2018
Contract Type
Full Time
Job Description

These opportunities are within the Customer Contact Centre (CCC), based at 220 High Street, and are on a temporary basis for up to 12 months. The hours of work are within the shift patterns detailed below, up to 25 hours per week. The CCC handles a large volume of incoming telephone enquiries for Glasgow City Council and the Glasgow family. As a Customer Services Advisor you will responsible for logging telephone enquiries, responding to escalations and providing excellent customer service.
A flexible and adaptable approach is required. The successful candidates will have an excellent telephone manner, excellent interpersonal and communication skills and the ability to deliver an exceptional and professional service to customers. You should also be able to work under pressure and be committed to providing excellent customer service.

There will be 3 shift patterns available:
Pattern 1) 08:00 to 13:00 - Monday to Friday - 25 hours per week during school term and 09:00 to 14:00 -Monday to Friday 25 hours per week during school holidays
Pattern 2) 09:30 to 14:30 - Monday to Friday - 25 hours per week
Pattern 3) 13:00 to 17:00 - Monday to Friday - 20 hours per week

Salary entry point for 20 hours -£9,503.10

Salary entry point for 25 hours -£11,878.87

If you would like any further information on these opportunities, please contact Gregg Longmuir, Customer Operations Manger 0141 276 1280

Application Packs

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you within 3 working days of receiving your telephone request. Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Further Information

For further information about working for us please refer to our website Working for us

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