Senior Empty Homes Adviser
Fixed term contract until April 2021
Closing date: 5 July 2018 at 11.30pm
We are looking for a client-focused individual with broad experience of providing telephone and email advice, including housing related, to join us as Senior Empty Homes Adviser and help us bring empty homes back into use.
Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.
Part of an award-winning Communication & Policy Department, our Scottish Empty Homes Partnership (SEHP) is a Scottish Government funded project aimed at enabling private sector empty homes to be brought back into use across Scotland.The Partnership achieves this via a mix of policy work, capacity building, training, best practice sharing and awareness raising with councils, community groups and others.It is also home to the national Empty Homes Advice Service - a public facing advice line that anyone can call for help or to report an empty home.
About the role
In this new role you will take overall responsibility for the Empty Homes Advice Service, line manage an Empty Homes Adviser, review and develop the advice service and take on more complex cases and referrals. Working in line with our aim to encourage councils that don't currently have an empty homes function will be important too. Accordingly, cultivating relationships with a range of Local Authorities will be a key aspect of this challenging role too. And, when it comes to highlighting key themes, trends and barriers and best practice to allow the Partnership to shape policy, meet training needs and share success, again, we'll count on you to deliver.
Proven experience of telephone and email advice is key, with empty homes experience an advantage, but not essential. Used to supervising staff, you're also able to work effectively with a wide variety of stakeholders, both statutory and non-statutory, including volunteers. What's more, you have a proactive, collaborative and results-driven approach. The ability to positively influence others and sometimes persuade them to change their views, is also required, together with a willingness to challenge the status quo and introduce new ideas, methods or processes when required.
Benefits include 30 days' annual leave (pro rata), the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.
Safeguarding is everyone's business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
For further information about the role and the benefits of working for Shelter please visit our website.
At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.