Full Time Night Manager/Auditor

That Recruit
8.50 - 8.50 Per Hour
13 Jun 2018
Contract Type
Full Time
We are currently recruiting for a Full Time Night Manager/Auditor on a 40 hour contract at £8.50 per hour to complete our night team.

What we are looking for:
- Enthusiastic and friendly individual
- Comfortable with the responsibility of all aspects of the hotel overnight
- A great team leader looking to train and develop their own team
- At least one year of experience in Hotel Reception/Front of House
- Previous management/team supervision experience desirable

Overview of duties:

Customer Care
- Welcomes guests who arrive late, Check in and Check out procedures
- Provide a warm and personalised welcome to guests
- Contribute to guest satisfaction by providing a high standard of service in line with procedures
- Is responsible for the hotel once the daytime managers are off duty
- Ensures the safety of property and people
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints and/or remarks
- Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
- Answer phone calls and respond to guest queries
- Follows up any customer requests (wake-up calls, taxi etc)
- Ensures that guest documentation at reception and in the lobby is available and up-to-date

Management and administration
- Responsible for training and development of Night Receptionists
- Responsible for the reception's cash holdings and for completing banking procedures
- Responsible for preparing Night Audit reports alongside other required reporting
- Handover on activities and incidents that occur during the night
- Attend monthly manager meeting

Hygiene / Personal safety / Environment
- Ensures that the workplace remains clean and tidy and complete night cleaning
- Applies the hotel's security regulations (in case of fire, night patrols, etc)

The shift pattern is five days out of seven with two rest days. Shifts begin 22:45 and end 07:15.

This role requires weekend working and overtime as required for holiday cover.

As part of the management team, you will also be required to attend a monthly managers meeting.

To apply, please provide a cover letter and CV.

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