Fraud Officer

TSB Perm
£16700 - £17700 per annum + benefits
13 Jun 2018
Contract Type
Full Time
At TSB, we believe businesses need to reflect the communities they serve. This is why we have a long-term commitment to diversity and inclusion.

It's important to us to make sure we bring the best talent to our business, regardless of characteristics such as race, gender, disability, sexual orientation or social background. Our focus on diversity and inclusion is a key part of how we support and develop the people who work here. It helps us build a stronger culture where no matter what background you come from you feel valued and confident in bringing your whole self to work.

Job Role: Fraud Officer

Function: Risk

Location: Edinburgh

Salary: £16,700 - £17,700

Hello, we're TSB, and we're different from other banks.

We don't do investment banking, overseas speculation or big corporate finance. We serve individuals and local business customers - we call it 'local banking'.

Risk plays a key role in keeping the bank safe. We cover everything from fraud to underwriting, making sure that we help our customers to borrow well.

We also oversee the way in which TSB manages its risks; providing expert advice and guidance to ensure that we are compliant with regulation, the law and that we're delivering the best outcomes for customers.

What we need today

We love our Fraud Officer to have these skills and experience:

  • The ability to problem solve effectively

  • Strong communication skills both verally and written

  • Demonstrates a high attention to detail

  • A passion for deliverying a high level of service to our customers

What we need tomorrow

We know it takes more than just skills and experience. So, we want our Fraud Officer to:

  • Investigate potential fraudulent account applications to mitigate the risk, by utilising the fraud prevention tools, analysising fraud alerts from systems and other sources and case manage the investigation

  • Handle telephone calls from customers and partners across the business deliverying the correct outcome on each call

  • Achieve a consistent, high quality performance and make decisions in line with agreed targets/timescales

  • Have an understanding of the complaints procedure and policy

So if this sounds up your right up your street, come and join our team. We make things happen!

We are TSB

We are Pioneering, Responsible, Straightforward, Collaborative and Transparent.

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