Customer Service Advisor

Webhelp UK
Up to £16830.0 per annum
13 Jun 2018
Contract Type
Full Time

Are you looking for a Customer Service Advisor Job? We are currently recruiting back office Customer Service Advisors to support our Glasgow Contact Centre. With a salary of £16,830 plus additional benefits, there couldn't be a better time to join us.

Your new company
Webhelp UK is one of the UK's fastest growing customer experience outsourcers and is leading the way in an ever-changing world of communications. Working in partnership with one of the UK's largest online retailers, we're always looking to bring people on board people who want to join a team who aim to offer the best customer service in the country.

Your new role
As a Customer Service Advisor you will provide back office support in relation to customer enquiries. You will manage and process sensitive customer data, complaint handling in relation with regulatory requirements and customer account enquiries.

Working as part of a team within a fast paced, dynamic contact centre environment, you will be required to deliver exceptional customer service in a proactive manner. You will understand the needs of each customer and provide a resolution on the first instance wherever possible.

What you'll need to succeed?
Previous experience of working in a customer driven environment, preferably within a contact centre, along with a proven track record of working to and exceeding targets is desirable. Excellent communication and rapport building skills are paramount, as well as attention to detail and the ability to identify a problem and provide a solution.

An understanding of compliance and quality within a regulated environment and an understanding of the Financial Conduct Authority regulations are desirable.

What you'll get in return?
You'll be offered a salary of £16,830 per annum along with a number of additional company benefits. Training and support will be provided from an organisation renowned for developing its staff internally. You'll experience an exciting and fast paced environment, within a digital and innovative organisation.

Working hours will be Monday to Friday 9am to 5:30pm

What you need to do now?
If you think you have what it takes then don't miss your chance to join us in our vibrant contact centre which provides excellent working conditions and a variety of call types.

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