Trainee Revenue Services Operative
Job Title: Trainee Revenue Services Operative
Location: Edinburgh, Aberdeen, Dundee,
Salary: Salary: £21,161 (£24,923 when fully trained)
Permanent | Full Time Hours
In this role, you will visit commercial and domestic properties to investigate instances of faulty metering, potential theft of gas or abstraction of electricity. Ensuring that all instances discovered are made safe, you will rectify any issues come encounter and will work to prevent future breaches from happening.
As part of the role you will be relied on to secure evidence if theft is found and will liaise with local authorities as needed so that appropriate action can be taken. Obtaining and executing Right of Entry Warrants from the local Magistrates Court for both theft of energy and non-payment of Energy will be also be a requirement in this position.
This role does involve evening and weekend work on a rota basis. You must live within a maximum 45 minute commute of your base depot.
Your Skills and Experience
You should be someone who is able to manage challenging situations with customers face to face in an appropriate manner whilst upholding SSE's brand reputation and guidelines. You will be persuasive to negotiate collections of payments and, where necessary, have the confidence and ability to access customers' properties under authorised warrant situations.
You must be self-disciplined, self-motivated and demonstrate that safety of yourself and the public is at the forefront of all that you do.
We are looking for someone who has a background in a role where they have had to manage customer relationships in a face to face environment and can remain cool under pressure. An electrical background or MOCoPA authorisation would be preferred, but full training will be given for the right candidates if this isn't already held.
A full UK driving licence is essential.
Our Retail business is a market leader in supply of electricity and gas and in other energy-related services such as telecoms, broadband and boiler cover. We supply energy to more than seven million household and business account under our brands: SSE, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC in the Great Britain market and SSE Airtricity in the markets in Northern Ireland and the Republic of Ireland. At SSE, we're committed to giving you excellent customer service and treating you fairly; we want to make life easier for you, find ways of saving you money, and be on hand to help when you need us the most, that's our customer promise.
We have an excellent benefits package as part of our offering. Here's a few highlights;
- Generous holiday allowance (you can even buy additional holidays)
- Great share plans
- Group Pension Plan
- One day paid volunteering
- Tailored internal development opportunities
Just click the Apply button to submit your application, it doesn't take long.
Closing date for applications is: 24th July 2018
This vacancy is open to internal and external candidates. If you're internal, please notify your line manager before you submit your application. If you're successful, we'll conduct some pre-employment checks.