Customer Service Assistant

Talent Spa
£20k - 22k per year
11 Aug 2018
Contract Type
Full Time

Customer Service Assistant

Location: Aberdeen

Salary: £20-22k DoE

About our Client:

Our client brings together the best distributors of maritime navigation solutions from around the world. They are a market leader providing their customers with outstanding service, money saving products and services and innovative new solutions.

They provide the best existing maritime brands including British Admiralty and are also working with specialist service providers around the world to design and produce intelligent user friendly solutions to streamline and simplify the art of navigation.

Their worldwide customer services and strategically placed distribution centres provide their customers with the fastest and most economically priced products and services on the market today. They are working to harness emerging technology and use it to the advantage of the maritime sector.

Purpose of the Customer Service Assistant Role:

The role involves working as a member of the UK based Customer Service team building and maintaining strong, long term relationships with customers and providing the highest standards of customer service in the industry across a range of products including paper, digital and Voyager.

You will work closely with the sales teams, and will be the first point of contact for customers, dealing with all enquiries regarding products or services, passing on any sales information and are required to understand and satisfy the customers’ requirements.

Requirements of the Customer Service Assistant:

  • Relevant qualification experience in Customer Services, preferably in both a service oriented and a commercial environment
  • Relevant experience in sector or similar service industry
  • Excellent IT skills including Microsoft packages – Word, Excel, PowerPoint or equivalent
  • Ability to monitor and provide constructive feedback to Customer Service Administrator and work collaboratively to achieve a task.

If you feel that you meet the criteria of the Customer Service Assistant then please apply now!

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