Customer Service Manager
Job Title: Customer Service Manager
Salary: £39,413 - £52,055 depending on skills and experience
Fixed Term Contract | Full Time Hours | 37 hours per week
Acting as key member of the Customer Service Management Team, you'll be accountable for the optimal performance of our Home Services department. This will include not only performance against business targets and objectives, but wider people management, culture, safety and continuous improvement initiatives.
You'll be able to build a loyal and trusting workforce with focus on empowering others to maximise the effectiveness of the organisation to achieve company targets. You'll continuously change, review and improve the department in innovative ways and will lead a management team to bring out the best in your people. With overall responsibility for your business area you will thrive on driving performance across all KPI's whilst creating an open and honest work environment. You'll ensure that customer expectations are exceeded and staff feel valued and committed to the work that they do.
Your Skills and Experience
You'll have a proven background in management and believe passionately that looking after our customers and our people are at the heart of everything we do. Experience in contact centre management is desirable.
Exceptional interpersonal skills are vital to this role as significant communication will be required at all levels. You'll need to be able to flex your management style and adapt and tailor your approach to suit varying situations. Being able to successfully implement change in a fast-paced environment is essential. Overall you'll be a passionate and proven leader, with the ability to fully embrace and live the company values through your daily work life. To achieve success in this role you'll always lead by example, motivating and empowering staff to deliver moments that matter for customers.
Our Retail business is a market leader in supply of electricity and gas and in other energy-related services such as telecoms, broadband and boiler cover. We supply energy to more than seven million household and business account under our brands: SSE, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC in the Great Britain market and SSE Airtricity in the markets in Northern Ireland and the Republic of Ireland. At SSE, we're committed to giving you excellent customer service and treating you fairly; we want to make life easier for you, find ways of saving you money, and be on hand to help when you need us the most, that's our customer promise.
We have an excellent benefits package as part of our offering. Here's a few highlights;
- Generous holiday allowance (you can even buy additional holidays)
- Great share plans
- Group Pension Plan
- One day paid volunteering
- Tailored internal development opportunities
Just click the Apply Now button to submit your application, it doesn't take long.
Closing date for applications is: Monday 24 September 2018
This vacancy is open to internal and external candidates. If you're internal, please notify your line manager before you submit your application. If you're successful, we'll conduct some pre-employment checks.