Sales Team Manager

Scotland, Perth & Kinross
£31345 - £41396 per annum
17 Sep 2018
Contract Type
Full Time
Customer Service

Job Title: Sales Team Manager

Location: Perth

Salary: £31,345 - £41,396 depending on skills and experience

The Role

You will lead a team of approximately 12 Sales agents, working closely with the whole team to understand performance and your team's coaching needs, creating development plans to continually improve their performance against their Sales & Service objectives. Working as part of a focused team, your operating hours will reflect the times that our customers prefer to contact us. Your team members will be ambassadors for SSE, leaving the customer with a positive experience.

Your team will be serving new or existing customers providing the best energy tariff for them, and upsell or cross-sell additional products such as Retail Telecoms (Home Phone & Broadband) and Home Services (Central Heating Boiler and Electrical Wiring Maintenance) products.

Your Skills and Experience

We are looking for experienced people leaders who engage their team in building a customer-focused culture. You'll be able to demonstrate an inclusive leadership style, driving your team to fantastic results.

You should have previous supervisory and/or managerial experience within a contact centre environment. Ideally within a regulated industry. Working as part of the management team you will act as an ambassador for SSE by creating meaningful conversations and innovative solutions that make a lasting impression on our customers, and you will lead your team to embrace the same values. You will have a passion for exceeding customer expectations that will drive performance and improve business results.

Our Company

Our Retail business is a market leader in supply of electricity and gas and in other energy-related services such as telecoms, broadband and boiler cover. We supply energy to more than seven million household and business account under our brands: SSE, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC in the Great Britain market and SSE Airtricity in the markets in Northern Ireland and the Republic of Ireland. At SSE, we're committed to giving you excellent customer service and treating you fairly; we want to make life easier for you, find ways of saving you money, and be on hand to help when you need us the most, that's our customer promise.

Our Benefits

We have an excellent benefits package as part of our offering. Here's a few highlights;

Generous holiday allowance (you can even buy additional holidays)

Great share plans

Group Pension Plan

One day paid volunteering

Tailored internal development opportunities

Next Steps

Just click the Apply button to submit your application, it doesn't take long.

Closing date for applications is: 30th September 2018

This vacancy is open to internal and external candidates. If you're internal, please notify your line manager before you submit your application. If you're successful, we'll conduct some pre-employment checks

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