Customer Relations Manager
Job Title: Customer Relations Manager
Salary: £36,900 - £56,500 depending on skills and experience + annual bonus
Permanent | Full Time Hours | 37 hours per week
Reporting to the Head of Customer Operations, this is a crucial management role focusing on the customer journey within Home Services. The Customer Relations Manager is responsible for maintaining regulatory compliance and continuous performance improvement in all aspects of customer experience relating to policy membership, claims and complaint management. You'll support a philosophy of customer service excellence, whilst contributing to the wider business strategy and helping to embed the right culture across the team.
Your Skills and Experience
Demonstrable experience of multi-functional leadership in a dynamic, fast paced customer service environment is desirable, as is the ability to create a positive change culture. You'll have in-depth regulatory and market awareness and a sound understanding of pricing, tariffs and discounts, SSE Energy Products and budget preparation. You'll have solid commercial acumen with the ability to identify where value can be created or destroyed. With the ability to deliver within challenging timescales, you'll build strong relationships with internal and external stakeholders as you challenge the "status quo", proposing imaginative, appropriate solutions and implementing innovative business improvements.
Our Retail business is a market leader in supply of electricity and gas and in other energy-related services such as telecoms, broadband and boiler cover. We supply energy to more than seven million household and business account under our brands: SSE, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC in the Great Britain market and SSE Airtricity in the markets in Northern Ireland and the Republic of Ireland. At SSE, we're committed to giving you excellent customer service and treating you fairly; we want to make life easier for you, find ways of saving you money, and be on hand to help when you need us the most, that's our customer promise.
We have an excellent benefits package as part of our offering. Here's a few highlights;
- Generous holiday allowance (you can even buy additional holidays)
- Great share plans
- Group Pension Plan
- One day paid volunteering
- Tailored internal development opportunities
Just click the Apply Now button to submit your application, it doesn't take long.
Closing date for applications is: Monday 1 October 2018
This vacancy is open to internal and external candidates. If you're internal, please notify your line manager before you submit your application. If you're successful, we'll conduct some pre-employment checks.