German Speaking Customer Service Assistant

Up to £9.14 per hour + £125 Monthly Bonus
12 Oct 2018
Contract Type
Fixed term
Full Time

We have an amazing opportunity for a German Speaking Customer Service Assistant to join our client in Motherwell. The role requires you to work from either 6.30am - 3.00pm or 7.30am 4.00pm paying £9.14 p/h with an added bonus of £125 every month! This role is temporary for 6 months but could extend for the right candidate. The Customer Service Assistant is primarily responsible for managing the relationship with German Trade & Partner customers on a day to day basis. Primary contact will be via the telephone, taking customer calls and handling them in an appropriate manner. Responsibilities

  • To take individual responsibility for a dedicated number of customers within the Team channel.
  • Respond promptly to customer inquiries and requests primarily by phone but also by e-mail and fax and taking ownership to ensure the customer receives a high level of service at all times.
  • Handle and resolve customer complaints timely and in a professional manner.
  • Direct any requests and unresolved issues to the designated internal resources.
  • Follow up customer orders with internal departments on time and update customers proactively.
  • Communicate and coordinate with internal departments
  • Record details of actions taken
  • Follow up on customer interactions
  • Escalate issues to the Team leader or Management level on time.
  • Support other Customer Care team roles when required/requested.
  • Support projects and process improvements to increase customer satisfaction and productivity

Skills and Experience

  • Experience with SAP R3 (preferred, but not mandatory)
  • Microsoft Office knowledge
  • Interpersonal skills
  • Communication skills both verbal and written
  • Attention to detail and accuracy
  • General education degree or equivalent
  • Knowledge of Customer Service principles and practices
  • Fluent in German
  • Fluent in French would also be preferable but not a necessity

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