IT Infrastructure Administrator - End User Computing

Resource Management
£35000 - £42000 per annum + bonus + benefits
13 Oct 2018
Contract Type
Full Time
IT Infrastructure Administrator - End User Computing


Salary: £35,000 - £42,000

Benefits: 9% discretionary bonus at target, 28 + 8 days holiday, Excellent Pension, Flexi Benefits

Royal London is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £114 billion and latest ProfitShare pay out to members of £142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. (Figures quoted are as at 10 May 2018).

Founded as a Friendly Society in a London coffee shop in 1861, Royal London started out with the aim to help people avoid the stigma of a pauper's grave. Since then we have been helping people help themselves and are committed to delivering the best value for customers and putting members first.

An exciting opportunity has arisen for an IT Infrastructure Administrator to join our Infrastructure Team based in Edinburgh. Reporting into the IT Infrastructure Manager and operating within an IT Shared Services model you will be responsible for providing technical administration support for all IT Hardware and Software within the business. You will be part of a wider Infrastructure team providing end user desktop and infrastructure support focusing on BAU but with an opportunity to gain more exposure to continuous improvement and project work. This role would suit someone who has a good grounding of 2nd and 3rd line support with a strong knowledge of broad range of Microsoft technologies and is enthusiastic about technology and is keen to learn and develop technically.

  • Ensure systems are managed to the satisfaction of the business:
  • Incidents and Service Requests closed within SLA.
    • Review breached calls
    • Problems investigated, recommendations made and implemented (if feasible)
    • Alerts responded to in a timely manner
    • Alerts configured to provide accurate timely alerts to enable proactive responses
    • Co-ordinate and implement OS and firmware upgrades
    • No unplanned outages attributable to System Administrators
    • System uptime and availability within SLA
    • Unnecessary alerts are cleansed to ensure that they are relevant and accurate
  • Ensure hardware and software is kept within supported levels. Fully document systems including DR procedures, recovery procedures, build procedures, call out logs, decision logs, and maintenance procedures and fix knowledge base.
  • Problems investigated, recommendations made and implemented (if feasible) Identify Weakness and risk issues across the estate.
  • Identify opportunities for improvement in services.
  • Support managed Disaster Recovery tests.
  • Develop and maintain procedures to ensure that systems can be recovered in the event of a disaster.
  • Fully document disaster recovery procedures. Highlight single points of failure to manager.

Skills, Qualifications & Experience:
  • Proven previous experience working in an end user computing support position, providing 2nd or 3rd line BAU support.
  • Hands on experience of Hardware and Software.
  • Strong working knowledge of all Microsoft technologies, including Windows 7, MS Office Suite, Active Directory,
  • Good understanding of Microsoft SCCM.
  • Good understanding of Windows Server ideally 2012.
  • Good understanding of VMware & storage technologies, monitoring capacity and performance and automation of systems and process.
  • Experience of backup and recovery tools and procedures.
  • Basic understanding of networking principles (WAN/LAN/Security/WiFi).
  • Good written and oral communication skills.
  • Excellent team working skills and good technical leadership skills.
  • Able to deal effectively with the customer to deliver a professional service.
  • Ability to work with minimum supervision.
  • Able to plan and prioritise own work and deliverables.
  • Excellent problem solving and decision making skills and a 'can do' attitude.
  • Experience with Windows 10 (desirable)

For a confidential discussion on the role or to apply, please contact Danny Palmer at the following address:

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