Multi Lingual Customer Support
Brightwork Limited is currently recruiting for Multi Lingual Customer Service Advisor a variety of languages for our client in Glasgow City Centre.
Current languages required: German, Spanish, Danish, Russian, Korean and French
Due to rapid expansion and growth within the team, we are aiming to recruit productive individuals who have career aspirations to succeed within a fast paced customer service driven team.
For customer service the role involves interaction with customers who require assistance and or advice regarding certain products.
What skills you will need: • Positive and professional manner to be portrayed at all times • Excellent communication in English and any other language • Providing excellent customer service to respond to a wide range of incoming customer telephone enquiries • Using a broad range of questioning skills to understand and resolve customer(s) needs and expectations. • Ensuring that the information provided is clearly understood by the customer(s) • Prompt and accurate completion of all administration activities to ensure full customer satisfaction
What experience you will need • Customer Service experience essential. • Excellent communication skills are essential • Meeting targets and accuracy, quality, volume and to agreed service level agreements • Computer literate and knowledge/experience of navigating through multiple tools and systems.
To apply please email your CV
Brightwork Ltd are acting as an Employment Business for this role