Factoring Manager - Fixed term until April 2019
Your new company
A Housing Association in the Glasgow area are looking to recruit a Factoring Manager to ensure effective delivery of their factoring service.
Your new role
To manage the factoring operation, acting as key decision maker as appropriate.
To provide guidance and advice to the Senior Management Team on escalated and complex Factoring matters requiring executive decision making.
Coach, develop and support staff to achieve their potential and be empowered to improve customer satisfaction.
Challenge and deal effectively with poor performance where required.
To work closely and effectively with cross functional teams to ensure delivery of a seamless factoring service to owners.
To assist the Housing Services team in delivering and developing a customer focused and cost-effective estate management service across our stock, ensuring our neighbourhoods remain well managed, attractive and safe.
To assist the Repairs Team in managing contract performance to ensure service standards are met and value for money achieved across both repairs and cyclical maintenance contracts.
To assist the Property Investment Team in delivering a customer focused planned investment program which satisfies title/deed conditions and ensure projects are delivered within agreed levels of delegated authority and consent. To lead on consultation exercises with owners, advising the Property Investment Team on whether projects can proceed. To balance effective maintenance of the Association's stock whilst minimising business risk.
What you'll need to succeed
Customer relation management
Problem solving & decision making
What you'll get in return
Generous annual leave allowance
Competitive pension contribution
Potential long term opportunity
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.