CUSTOMER SERVICE ADVISOR
CUSTOMER SERVICE ADVISOR
Full Time Permanent: 40 Hrs Monday to Friday
Salary: Negotiable depending on skills and
experience, with company benefits
• 22 days’ holiday plus Bank Holidays
• Salary sacrifice schemes including childcare vouchers
• Workplace Pension and Life Assurance
• Employee Assistance Programme
• IMI (ATA) Accreditation Support, through our Nationwide Academy
• Mobile Phone Discount Scheme and My Nationwide Car Scheme
• My Nationwide Rewards, which includes discounts at Major supermarkets, High Street retailers, Travel & much more!
Average saving is around £500 per year
Are you a future Nationwider?
Nationwide aims to be the employer of choice within the accident repair industry. We put a lot of time and effort into finding and nurturing the very best candidates for every job, recognising and rewarding your achievements and supporting your personal development.
Achieving this goal will help us maintain our position as the one of Europe’s leading accident repair networks. It will also enable us to set the standard by which all other accident repair centres are measured.
Nationwide is one of Europe’s largest accident repair networks with 120+ bodyshops, mobile repair, glazing and accident management services. Since our inception, we have set the industry benchmark in accident repair and we continue to provide services to the world’s most recognised car manufacturers and dealerships from all over the world using our tried and tested award-winning approach.
We have doubled in size in the last 2 years and with future expansion on the horizon it has never been a better time to join the team.
The job of a Customer Service Advisor
As part of a team of specialist Customer Service Advisors you are the face of our Bodyshops. You are responsible for booking customer cars in for repair/attention which is why an important aspect of the role is to prepare job cards and files as necessary, all the while maintaining and efficient and effective filing system for associated paperwork. You will also need to be able to provide vehicle progress reports when requested by the customer. You will arrange and allocate courtesy cars for customers and on completion of the job, collect payment from the customer, paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies
What you will be doing
Our Bodyshop is fast paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. In the job of Customer Service Advisor the most important part of your job is to ensure complete customer satisfaction. It’s your job to liaise between the customer, the bodyshop and any 3rd parties to ensure each and every customer has a first class service. Another very important aspect of the job is teamwork as you will be working with other colleagues in the bodyshop as well as across other functional areas.
What we think good looks like
As a Customer Service Advisor we would like you to have an interest and passion in what we do. With a professional appearance we would also appreciate it if you have a customer focus and teamwork mentality and are IT Literate. Problem solving and understanding when to escalate problems would be highly advantageous as would the ability to identify and fully support development of retail sales opportunities. As a given you must have experience working in fast paced role, within the automotive industry, be that dealership, accident repair, or sales.
We will help and support you with the rest
If you feel you have the qualities we are looking for to succeed within the role please email an updated CV to:
firstname.lastname@example.org or alternatively apply on line through www.nationwide.current-vacancies.com/Jobs or click APPLY below.