Service Desk Analyst

Recruiter
Scotland's Rural College (SRUC)
Location
Edinburgh
Salary
From £18,703 to £21,852 per annum
Posted
10 Nov 2018
Contract Type
Contract
Hours
Full Time

SHARED SERVICE DESK ANALYST (Fixed Term)
Edinburgh
£18,703 - £21,852 per annum Ref: PS/IDS/044/18

SRUC is unique in Scotland and one of the largest organisations of its kind in Europe. Our ambitious and exciting vision is to work at local, national and international levels, leading innovation and sustainable development in agriculture and rural sectors.

In this role you will provide support & training to end users and students across SRUC as well as maintaining and creating good working relationships with staff and colleagues whilst providing a high level of customer care.

Service Desk Analysts work a pattern of early or late shifts to cover the Service Desk operating hours which are: Monday to Thursday 08:00 – 17:30 and Friday 08:00 – 17:00.

Previous experience of working in a front-line Customer Service Centre, handling Customer enquiries is essential as is a good working knowledge of MS Office Products.

Further details of the duties of this role can be found in the Job particulars document downloadable from our website.

This is a full time fixed term appointment until 31 December 2019.

Closing date: 22nd November 2018

Please note that CVs will not be accepted without a completed application form.


SRUC Leading the way in Agricultural and Rural Research, Education & Consultancy.

SRUC is committed to valuing Diversity, advancing Equality and respecting Human Rights throughout the organisation and encouraging applications from disabled people using the “Disability Confident Employer” symbol. SRUC is a member of the Athena SWAN charter.

SRUC. A Charitable company limited by guarantee, SC003712. Registered in Scotland No SC103046


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