Team Member Clerical
JOB TITLE: Team Member clerical
SALARY/RATE AND BENEFITS: £10.57 an hour
YOU MUST HAVE THE FOLLOWING:Excellent communication and IT skills.
IDEALLY YOU ALSO HAVE:Previous experience in a call centre environment would be ideal although not necessary.
COMPANY INFORMATION: Scottish Power Energy Networks
Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.
Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.
Job Purpose Statement
*To provide business support in all activities relating to Customer Connections including the CIC & acceptance process, operation & maintenance of Registration Systems & capacity records, operation of Data transfer Network processes, assist in the complaint process and in preparation of management reporting.
*Contribute as an effective Network Connections clerical team member.
*Manage correspondence and contacts accordingly deciding and initiating the action or communication required within the business.
*Operation and maintenance of various IT systems including: System Data Provision System; Unmetered Supplies database; capacity records; Data Transfer Network processes; SAP / SIGOR and Connection Registration and Management (CRAM).
*Support delivery of customer and regulatory commitments.
*Investigate and prepare responses to customer enquiries and complaints and follow the customer escalated complaints processes as required.
*Monitor and register Guaranteed Standard applying the GS failure payments process as required.
*Provide general clerical support to Network Connections.
*Provide support to other team members as required to deliver section objectives.
*Deliver excellent customer service to all aspects of your operation and actively promote customer service standards within area of responsibility.
*Ensure awareness of and comply with Company Health, Safety and Environmental requirements on particular issues as they arise.
*Comply with the appropriate safety equipment and PPE as required to carry out duties.
*Work towards a zero accident culture and lead by example
*Perform work planning for resources within the business by efficient utilisation of manpower.
*Use innovative IT solutions and best practices to increase efficiency and provide competitive advantage.
*Administer and process all paperwork during the Project Lifecycle.
*Administer the impact of change of regulatory issues on the business.
*Provide financial awareness on activities performed.
*Provide management reporting for key business activities.
*Ensure quality standards are maintained in all activities performed
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.