Customer Account Manager - German

Recruiter
Recruitment Zone Limited
Location
Motherwell
Salary
£22000 - £25000 per annum
Posted
06 Dec 2018
Sector
Sales
Contract Type
Permanent
Hours
Full Time

Customer Account Manager - German

Location: Scotland (Motherwell)
Vacancy Type: Permanent/Fulltime
Salary: Up to £25,000 DOE

The Role:

RZ Group has been appointed to find driven and dedicated Customer Account Managers who are Fluent in German. You will work with a diverse client base offering support and business solutions across a range of products.

The Business:

Our client works across Aerospace, Home and Building Technologies, Safety and Productivity Solutions and Performance Materials and Technologies - are leaders in their respective industries, driving solutions that make people's lives better every day.

Location:

Our client has a well-equipped office with excellent on-site facilities, including a subsidised staff cafeteria. Although pubic transport routes are available - this would suit candidates with their own transport. We will also be happy to work with candidates wishing to relocate - and offer first stage video interviews.

Job Role:

* Respond to customer inquiries and requests via phone and e-mail.
* Take ownership to ensure the customer receives a high level of service at all times.
* Handle and resolve customer complaints timely and in a professional manner.
* Direct any requests and unresolved issues to the designated internal resources.
* Follow up customer orders with internal departments on time and update customers proactively.
* To record details of actions taken, and follow up on customer interactions where needed.
* To support projects and process improvements to increase customer satisfaction and productivity.

Key Requirements:

* Excellent customer service skills.
* Experience with SAP desirable but not mandatory.
* Good IT skills specifically working in Microsoft Office.
* Strong communication and stakeholder management skills.
* Fluent written and spoken German.
* Ability to work in a fast paced environment.
* Attention to detail and accuracy.
* Team minded.
* Active listening skills.
* Previous experience in a multi-national company offering global customer care is desirable

Recruitment Zone acting as an employment agency in regard to this advert.


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