Customer Advisor

Recruiter
Pertemps Scotland
Location
Dunfermline
Salary
£8.79 per hour
Posted
07 Dec 2018
Contract Type
Fixed term
Hours
Full Time
Customer Advisors
£8.79 per hour
Full time (35 hours)
Based in Dunfermline
Shift pattern:
Monday-Sunday between 08:00-20:00 including weekends (1 full weekend off in every 3 weeks)

We are working with one of the UK's leading financial services provider to supply experienced Customer Service Advisors on a 12 month temporary contract. This is an exciting long term opportunity where you can use you customer service skills to support customers with their everyday banking needs.

You will be working on an inbound basis taking calls from customers in the current account and fraud department. Duties will include:
Taking high volume calls
Supporting with account queries
Supporting with payment queries
Handling customer complaints
Providing excellent customer service
Ensuring calls are handled professionally and efficiently
Working with in-house IT systems to log calls and update accounts
No previous contact centre experience is required for this role as full training will be provided. We are looking for people who are:
Confident in their approach
Have excellent communication skills
Have an excellent telephone manner
Confident IT user
Who are customer orientated
Who are versatile and resilient and can operate in a fast paced environment
Applicants MUST be able to attend training for 5 weeks with no holidays during this time and be able to pass a credit check.
If you feel you have the personality and customer service skills required for this role, please email your CV to

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