Inbound Customer Service

Recruiter
AMS Contingent
Location
Glasgow
Salary
Up to £9.34 per hour
Posted
08 Dec 2018
Contract Type
Fixed term
Hours
Full Time

Inbound Customer Service / Call Centre

Requirement

Our client, a global leading player within the banking field is looking for a Customer Service Advisor based in Glasgow on a 6 month contract. This is a full time position - 35 hours a week on a shift pattern to cover 8:00am - 7:00pm Monday - Friday and 8:00am - 4:00pm Saturday (2 Saturdays out of 4)

THIS IS WEEKLY PAY IN GLASGOW CITY CENTRE TO START 28TH JANUARY FOR APPROX 6 MONTHS

INTERVIEWS TAKING PLACE MID DECEMBER

Role/Responsibilities

As a Customer Service Advisor your main responsibilities will be:

  • Engaging with my clients customers responding to all general enquires
  • Delivering exceptional customer service on every call through interpersonal skills, building rapport and engaging with customers in a fast paced environment.
  • Protecting customers and my client's brand by ensuring that all operating procedures and regulations are followed in line within FCA and my clients guidelines.
  • Developing your knowledge of products and the overall market, to support customers and colleagues and have added value conversations

Minimum skills and experience required

  • Experience of working within a customer services role
  • Excellent listening and communication skills
  • Ability to build and deepen customer relationships
  • Strong team ethos and ability to work well as part of a team
  • The natural ability to treat each customer as an individual and deliver a tailored response
  • Problem-solving skills to identify and resolve recurring issues without resorting to short-term fixes
  • The confidence to think on your feet and the flexibility to adapt to a wide range of responsibilities
  • A team-based approach to work, and a desire to coach and advise colleagues on best practice and new developments
  • Numerical and computer skills, and the attention to detail needed to succeed in a regulated environment

Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.


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