Team Leader - Telecommunications
You will assist in delivering an efficient and responsive service to enable the effective and efficient delivery of operator services which encompasses telephone, radio and hospital pager calls for the sites covered by the NHS Greater Glasgow and Clyde Contact Centre. You will supervisor the contact centre operators in providing this service. You will provide direction and support to a team of operators to enable them to carry out their daily tasks/duties effectively. The contact centre provides 24-hour cover, 365 days a year to NHS GG&C and the public and has a critical role in a wide variety of emergency situations. You will work to ensure efficient, high quality operator services are carried out to meet the needs and demands of all internal and external callers. You are required to have an understanding of circumstances which may occur requiring a change of routine and/or hours to meet the demands of the service, thus demonstrating co-operation and ensuring continuity of service. You should have the necessary Supervisory Management Skills/ Experience and you must have a thorough knowledge and understanding of the telecoms system and the hospital and department policies and procedures that affect day-to-day duties of Contact Centre staff. For example: Major Incident procedures; Bomb Alert Procedures and all emergency call procedures. PLEASE READ AND SAVE THE CANDIDATE APPLICATION PACK BEFORE SUBMITTING AN APPLICATION. This post will be closing on the 21st December 2018.