Customer Liaison Officer

Scotland, Edinburgh
£24923 - £32919 per annum
01 Jan 2019
Contract Type
Full Time
Customer Service

Job Title: Customer Liaison Officer

Location: Edinburgh

Salary: £24,923 - £32,919 depending on skills and experience

Permanent | Full Time Hours with flexible working patterns available | 37 hours per week

The Role

Our Customer Liaison Officers within SSE Energy Solutions managed programmes, are involved in a lot more than what you'd find in a typical customer facing role. Sales reporting, updating compliance and assurance documents, representing SSE at events / shows and complaint handling are just some of the tasks you'd combine with customer facing duties, updating and managing customer data within project trackers and supporting other functions with updates and reports. The ultimate aim of the job is to ensure that all customers are engaged with the programme, aware of the customer journey, understand SSE's customer charter and ensure that all customer contracts have been generated, completed, signed, recorded and reported. You will also take ownership of weekly reporting and cross function support.

Your Skills and Experience

A proven track record of working with customers face to face and ideally working experience as a Customer Liaison Officer.

Knowledge of energy efficiency markets including solid wall insulation, central heating, loft and cavity wall insulation is essential and you'll ideally have previous experience working within ECO regulations and working on public sector contracts. Strong communication, analytical and IT skills are required to thrive in this role. If you're innovative and articulate with the ability to prioritise and problem solve, then we want to hear from you.

Our Company

Our Retail business is a market leader in supply of electricity and gas and in other energy-related services such as telecoms, broadband and boiler cover. We supply energy under our brands: SSE, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC in the Great Britain market and SSE Airtricity in the markets in Northern Ireland and the Republic of Ireland. At SSE, we're committed to giving you excellent customer service and treating you fairly; we want to make life easier for you, find ways of saving you money, and be on hand to help when you need us the most, that's our customer promise.

Our Benefits

We have an excellent benefits package as part of our offering. Here's a few highlights;

- Generous holiday allowance (you can even buy additional holidays)

- Great share plans

- Group Pension Plan

- One day paid volunteering

- Tailored internal development opportunities

Next Steps

Just click the Apply Now button to submit your application, it doesn't take long.

Closing date for applications is: Sunday 20 January 2019

This vacancy is open to internal and external candidates. If you're internal, please notify your line manager before you submit your application. If you're successful, we'll conduct some pre-employment checks.

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