Customer Service Advisors - CUMBERNAULD
Job Title: Customer Service Advisers (Full Time Variable Shift 37hours )
Here at SSE we pride ourselves on delivering excellent customer service and stand by our core values making us a great place to work, which is what makes us one of the biggest energy competitors out there. We're not just an energy company, we're here to listen and provide an excellent range of products and services, as well as saving you money where we can. If you are resilient, hard-working and are all about treating customers fairly then you could be what SSE are looking for.
Starting Salary: £18,872
Permanent | Full Time Hours | 37 hours per week
37 hours per week, hours will include 2 late finishes up to 10pm and alternative Saturdays. We are open 8am to 10pm Monday to Friday, 8am - 6pm Saturday, and 10am - 5pm Sunday.
Your responsibilities will include taking a variety of interesting and challenging calls, some of which include making various changes to our customer's accounts and answering complex queries whilst keeping to a first call resolution.
Your Skills and Experience
You'll be adaptable to change as this is key to your success as well as the growth of our business. You'll think on your feet, listen to our customers, display empathy and ensuring you meet the customer's expectation.
You will work individually, as well as being part of a larger team in a fast-paced environment where you will thrive to be the best.
We have a unique culture where we value everyone; our front-line staff that deal directly with our customers have a vital role in the business. We will train and support you throughout your journey to enhance and develop your existing skills. Many of our leaders began their careers in the role you are applying for today.
We have fantastic benefits on offer at SSE, as well as the opportunity to progress your salary and career with us.
Our benefits include:
34 days paid holiday and the opportunity to buy additional holidays
Contributory pension scheme
Discounted health cover
Staff discount on SSE products
Travel Season Ticket loans
Staff access to SSE Reward
Vodafone Employee Advantage Scheme
Discount offers and cashback from a range of high street brands
Just click the Apply button to submit your application, it doesn't take long.
If you're successful, we will conduct some pre-employment checks.