Trainee Revenue Services Operative
Job Title: Trainee / Revenue Protection Operative
Location: Glasgow, Leeds, Newcastle/North East, Willenhall, West London (Hayes)
Salary: £21,161 increasing to a maximum of £32,919 once fully qualified in role.
Permanent | Full Time Hours |37 Hours per week
The theft of energy costs UK energy companies millions of pounds each year and is a criminal act that affects us all. Each instance of theft is a safety risk potentially resulting in severe injury or death to not only the perpetrators or occupants of the property but neighbours, the public and landlords. All allegations of theft are dealt with by our Revenue Protection team and we are now looking for Trainee Revenue Protection Operatives to join the team at a range of depots across the UK.
In this role you will be responsible for obtaining and executing Right of Entry Warrants from local Magistrates courts to attend customers' homes to investigate potential revenue protection issues including the theft of electricity and to conduct meter safety inspections where all previous contact with customers has failed.
You will as a priority make safe any instances of theft discovered, taking positive steps to ensure further instances of tampering cannot take place. You will also secure all evidence found and will work with the relevant authorities, including the police to help secure convictions if necessary.
You will use your strong people skills to diffuse any conflict you may encounter and will ensure that your customers are left with a full understanding of why this action has taken place and what the next steps will be.
We will provide you with all the equipment needed to carry out this role, including full uniform, PPE, tools and van. We will also provide you with full training including the MOCOPA 1.1 and 1.2 qualification and Leading and Actioning Warrants training if you do not have these already.
Your Skills and Experience
We find our best operatives come from a background where they have had to communicate under complicated circumstances, use their initiative and are able to build relationships with a wide range of people in a short space of time. They are confident, and able to quickly assess situations and choose the safest course of action to ensure positive outcomes at the properties they visit. A background in the electrical trade is a bonus but not essential.
Due to the nature of this role a Full UK Driving Licence is essential. There will be the need to work on evenings and weekends on an occasional basis.
Our Retail business is a market leader in supply of electricity and gas and in other energy-related services such as telecoms, broadband and boiler cover. We supply energy under our brands: SSE, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC in the Great Britain market. At SSE, we're committed to giving you excellent customer service and treating you fairly; we want to make life easier for you, find ways of saving you money, and be on hand to help when you need us the most, that's our customer promise.
We have an excellent benefits package as part of our offering. Here's a few highlights;
- Generous holiday allowance (you can even buy additional holidays)
- Great share plans
- Group Pension Plan
- One day paid volunteering
- Tailored internal development opportunities
Just click the Apply button to submit your application, it doesn't take long.
Closing date for applications is: 20th Jan 2019
This vacancy is open to internal and external candidates. If you're internal, please notify your line manager before you submit your application. If you're successful, we'll conduct some pre-employment checks.