Quality & Services Team Assistant
Job Title: Quality and Services Team Assistant
Location: Glasgow or Perth (Must be flexible to travel between locations as required)
Salary: £24,923 - £32,919 depending on skills and experience
Permanent | Full Time Hours with flexible working patterns available
As the Quality and Services Team Assistant, you will provide specialist services to the Risk, Audit, Insurance and Compliance teams as well as to the wider Corporate and Business Services (CBS) Directorate. Working alongside other support, engagement and services staff, you will help deliver a variety of tasks ensuring that the highest of standards are consistently met and enabling them to focus on delivery of respective BAU and improvement programmes of work.
There will be a requirement to learn and support efficient operation of SSE Group's Legal/Regulatory Change Notification Process via an internal web application called i-Comply using Casewise software. This will involve working alongside other services staff, liaising with Legal/Regulation subject matter experts, updating rule content and managing efficient notification and distribution of change.
You will be required to help manage workflow of document submissions via internal SharePoint Workbaskets and for helping to maintain the associated Quality Management System (QMS) documentation to ensure consistent and sustainable quality and delivery.
Your role will include assisting the Audit services team with the on-going provision and continuous improvement of their MI reporting, Audit Planning and Audit Tracking processes and the incorporation of updates into overall iGAP Integrated Group Audit Plans/output reports.
You will assist with key future improvement projects/initiatives as required such as Information Security/IT initiatives and will provide general ad-hoc support with team communications, engagement and co-ordination such as maintenance of holiday schedules, access to directories, processing Purchase Orders etc. Additionally, you will assist with training schedule administration and delivery as well as the subsequent use of appropriate systems such as LMS.
Your Skills and Experience
Educated to degree level and with knowledge and appreciation of Business Administration, Project and Quality Management, you will have excellent analytical and data driven report-writing skills. You should have good attention to detail, producing high quality work for the teams your support and be able to operate effectively in challenging situations. This is a multi-tasking team which covers a wide breadth of activities, so flexibility is absolutely key as is the ability to, think ahead and prioritise, keep calm under pressure and maintain a "customer is always right" attitude.
Building and retaining strong, credible and strategic relationships with both the business and key stakeholders at all levels will be crucial to your success. You must therefore possess excellent verbal and written communication skills and can communicate effectively with a wide range of individuals both internally and externally. This includes challenging appropriately, being able to negotiate, influence, resolve conflicts and promote change.
To thrive in this role, you must be flexible with great time- management and have a good knowledge of Microsoft O365 systems especially SharePoint and Teams along with Word, Excel and PowerPoint. Experience of set up and configuring new software for risk, audit, compliance team use e.g. eGRC systems would be a good advantage.
Previous experience in a Quality or Business Services, Business Support, Performance Reporting or Compliance based role is not essential but also would be advantageous.
We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Passionate about people and proud of our award-winning customer service, we go to great lengths to extend these values to our employees. This enables our diverse workforce the flexibility and opportunity of developing to their full potential. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.
With more than 22,000 employees working over 242 locations, we strive to be a great place to work for everyone. In addition to a competitive salary, you'll automatically be enrolled in into our Group Pension Plan and have the opportunity to join our Share plans. You'll enjoy a generous annual leave entitlement of 34 days (inclusive of public holidays), with the option to buy up to 10 extra days. Each employee is also entitled to one day paid volunteering, allowing you to dedicate your time, skills and expertise to your local community or a charitable cause as part of our "Be the Difference" scheme.
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Closing date for applications is: 18th January 2019.
This vacancy is open to internal and external candidates. If you're internal, please notify your line manager before you submit your application. If you're successful, we'll conduct some pre-employment checks.