Part-Time Collections Advisor - 4th Feb start date

CCA Recruitment Group
£8.46 - £10.43 per hour + bonus + pension
12 Jan 2019
Contract Type
Part Time

Part-Time Collections Advisor - 4th Feb start date

After another successful year of supporting customers, our client, a global finance management business is growing and looking for a number of part time advisors to join them on a permanent basis in their stunning city centre office.

Whilst debt is becoming a growing concern in society and the economy, our client is committed to making their service personalised and customer focussed by being transparent and delivering tailored solutions for each customer to reduce overall customer debt.

Championing a customer focussed approach you will contact and take calls from customers who have fallen into arrears on their accounts. Using your empathy, listening and communication skills you'll support their customers through building rapport and establishing each customer's unique situation. No customer is the same, so you will focus on tailoring realistic and affordable payment plans that empowers and enables them to reduce their debt over a period of time that suits them.

What we are looking for?

  • Previous collections experience is preferable but experience in regulated contact centre roles would be considered (energy, financial services, insurance or telecoms)
  • Solid job history
  • Good listening and questioning skills
  • Excellent communication skills
  • Drive, enthusiasm and willingness to go the extra mile

What is on offer?

  • Working Hours 16 per week - Monday - Thursday (4pm-8pm) and every 2nd Saturday (9am-1pm)
  • Competitive salary, benefits and commission - circa £15400 - £21000 (pro rata)
  • Early February 2019 start date
  • Bonus scheme and incentive package
  • Employer pension matching up to 5%
  • Life assurance of 4 x salary
  • Private medical insurance
  • 25 days annual leave and 8 bank holidays - pro rata (plus option to buy or sell holidays)
  • Cycle to work scheme / Gym Flex / Gadget scheme
  • Income protection
  • Childcare vouchers
  • Free fruit and hot drinks

What next?

Interested or want to know more? Please send your CV and call Krishna on 0141 406 6732 to book in for the next available interview.

Our client is an equal opportunities employer and FCA regulated company who will conduct credit, fraud, criminal record and 5 year reference checks as part of their pre-employment screening process.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 24 months inactivity your CV will be deleted permanently from our database.

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