Community Response Assistant

East Lothian Council
Tranent, East Lothian
20494 - 22410
12 Jan 2019
Contract Type
Part Time
Vacancy Information

It is East Lothian Council's policy that successful applicants will be placed on the first point of the salary scale.

Salary £20494-£22410 per annum pro rata (£11.23-£12.28 per hour)
Permanent part time position
22 hours per week following a rota
To start as soon as possible

Please scroll down to 'Related Documents' to view the 22 hour rota which applies to this post

We require an enthusiastic, caring, well-motivated and flexible individual with excellent customer service skills to join our team. You will deal promptly and effectively with all incoming routine and emergency calls, ensuring each call is dealt with in a sympathetic and appropriate manner. As part of a team, you will be responsible for accurate maintenance of both paper and computer records. Familiar with I.T. you should be able to communicate well with clients, staff and agencies using the service. 

The opportunity to work additional overtime shifts to cover absence is also currently available.

IMPORTANT - Please note that a two-stage interview process will be used to select the most suitable candidate for this post. 
Stage One - a long list of candidates will be selected to undertake call handling skills testing. These tests are scheduled to last no more than 1 hour. 
Stage Two - a short list of candidates will then be selected for interview at a later stage. Both events will be held in the Contact Centre, Penston House.

Job Details

To assist in the delivery of front line Community Response contact services for a range of Council services in compliance with Council policies and procedures.

Please download the Job Outline/Person Specification (available under 'Related Documents') for the full range of tasks and duties associated with this job.  You will need to refer to these in order to complete the application form. 

You must ensure you meet every 'essential' criteria stated on the Person Specification to reach the interview stage.  In cases where the majority of applicants meet all the essential criteria, the desirable criteria will be used to form a final short-leet.

Job Requirements

Relevant Qualifications
Educated to Higher level, NC or SVQ Level 2 in English and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.


This post involves accessing the public services network, therefore the preferred candidate will be subject to the Baseline Personnel Security Standards (BPSS). The preferred candidate will be subject to a Basic Disclosure provided by Disclosure Scotland prior to a formal offer of employment being made by East Lothian Council.

Please note:
If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the  website.

Additional Information

For additional East Lothian Council employment information please click on the following link:

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Please note: we do not accept CV's. There is no function to allow you to upload a CV to MyJobScotland and we do not accept CV's by post or email. All our vacancies must be applied for by completing the on-line application form.

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